FREE SHIPPING ON ALL ORDERS! | FREE EXPRESS SHIPPING OVER $150

FAQ


SHIPPING

Do you ship worldwide?

Unfortunately not yet. We ship to Australia, Canada, Japan, UK and USA. We are hoping to add more countries in the future!

How long until I get my stuff?

Once your order is placed, it takes 2 to 7 business days to produce and ship your item(s).

Please note: Our supplier has informed us that due to COVID, shipping times may be longer than the expected time frames listed below. We apologize for the inconvenience.

Shipping times may vary, but average shipping times are:

- USA and UK 6-15 business days

- Canada 7-15 business days

- Australia 5-15 business days

- Japan 7-17 business days

- Express shipping takes approximately 3 business days, but may vary by country. Express shipping is currently not available for Japan

What are the shipping costs?

You will be able to select your preferred shipping option upon checkout.

Standard Tracked shipping on all orders is on us!

Express shipping on all orders under $150 USD is $10 USD.

FREE express shipping on all orders over $150 USD.

Are there customs fees?

Unfortunately we don't have control over customs or duty fees, nor can we predict them. Please contact your country's border service agency for more information.

TRACKING

Do you offer tracking?

We do! Once your order is placed, a tracking number will be emailed to you which can be tracked through Tracknator

The tracker says 'delivered' or 'attempted delivery' but I haven't received my package.

We unfortunately do not have control over the various delivery services. Please contact your local post office for assistance.

Please note: We cannot offer refunds on items marked as 'delivered', 'attempted delivery', or are awaiting pickup at your local post office

PRODUCT INFORMATION

My product has a strange smell.

This can happen occasionally and is a result of the heat transfer process used to print the designs on our products. You can either hang the item to air out, or put it through the wash.

What is the difference between athletic hoodies and fleece hoodies?

Our athletic hoodies have a soft, smooth feel inside and out. Made of 95% polyester and 5% spandex.
Our fleece hoodies feature soft cotton on the outside and comfy brushed fleece on the inside. Made up of a cotton-polyester-spandex blend. Please note that although these hoodies are 5% spandex, they have limited stretch. If you like it loose and baggy, please order a size up.

How do I care for my item(s)?

Please click on the Fabric & Care instructions on the product(s) you're interested in.

Where do your items come from?

All J37 items are supplied by our Dutch partners via their factory in China. Our supplier has assured us that they strictly follow Chinese labour laws to help ensure ethical creation of our products.

PAYMENT

What are your payment options?

We accept Visa, Mastercard, American Express and PayPal.

CONTACT

I have more questions!

For further inquiries, please contact support@j37style.com. We try to respond to all emails within 48 hours.